FAQs

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can I change/add a product on my order?

Once you have placed your order, the order is logged and cannot be adjusted. We request that you review the contents of your order before continuing to the payment section.

What If I email and haven’t gotten a response?

Allow 1-2 business days for a response from our customer service team.

Customer Service Hrs:

9am-3pm Monday-Friday

No emails are answered on the weekend or holidays.

What should I do if my tracking number says my package was delivered, but I did not receive it?

Once your package is released to the shipping facility it is no longer the responsibility of Recharge Active Wear (RAW) LLC. You will have to file a claim with the United States Postal Service to track your package and resolve your issue.

Can my pictures be used by Recharge Active Wear (RAW) LLC?

Recharge Active Wear (RAW) LLC has the right to use pictures and/or videos submitted voluntarily by customers for use including, but not limited to: social media posting, website usage, email and text message marketing.

How do I proceed for any questions, compliments or complaints about my order?

We prefer to take all questions, compliments, or complaints via email (support@itsrawactive.com). It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns. Please include your order number.